A. Personal & Contact Information

When you join Taem Fitness or use our wellness programs, we may collect:
Name, address, email, phone number • Date of birth (to verify age) • Emergency contact information • Billing and payment details

B. Health & Wellness Information

To ensure safe use of our services (including infrared sauna, red light therapy, cold therapy, and contrast therapy), we may collect:
Health conditions, injuries, or physical limitations • Fitness goals and program preferences • Usage logs from wellness services

C. Biometric & Access Information

For secure 24/7 access, we may collect:
Key fob or access card data • Optional biometric data (fingerprint or facial recognition)
All access data is stored securely and deleted when membership ends.

D. Automatically Collected Information

When you use our website or GymDesk booking system, we may collect:
Device and browser information • IP address • Login times and activity logs • Cookies and analytics for site performance

We use your data to:
• Manage memberships and wellness bookings via GymDesk
• Process payments securely
• Ensure safety in our 24/7 facility
• Communicate updates, schedules, and promotions
• Personalize your wellness and fitness experience
• Comply with legal and regulatory obligations

We do not sell or rent your personal information. We may share data only when necessary:
• Payment processors (to process transactions securely)
• Wellness providers or certified practitioners (if part of your program)
• Legal authorities when required by law

All third parties are required to maintain strict confidentiality and security standards.

Individuals 16 years or older may join with parental/guardian consent.
Parents/guardians must sign an approval form for members under 18.

Common areas are monitored via security cameras for safety.
Footage is securely stored and accessible only by authorized personnel.
Private spaces (change rooms, bathrooms, therapy rooms) are not monitored.

Wellness services (infrared sauna, red light therapy, cold therapy, contrast therapy) are optional and performed at the participant’s own risk.
Members are encouraged to consult a healthcare professional before use.
Taem Fitness is not liable for adverse reactions due to undisclosed conditions or misuse.

Active members: for the duration of your membership
Former members: up to 2 years after account closure, unless legally required to retain longer
Data is then securely deleted or anonymized

You may:
• Access, update, or correct your personal information
• Request deletion of your data (subject to legal or contractual obligations)
• Opt out of marketing communications
• Request a copy of the data we hold

Contact: privacy@taemfitness.com

Our website uses cookies to improve experience and analyze traffic.
You may disable cookies in your browser, though some features may not work.

All payments processed via GymDesk are PCI-DSS compliant.
Taem Fitness does not store full credit card numbers.

In the unlikely event of a breach, affected members will be notified promptly as required by law.

Updates to this policy will be posted on our website with the revised date.

Taem Fitness

Email: taemfitness@gmail.com
Phone: 250-241-TAEM (8236)
Address: #10-300 Beaver Lake Rd, Kelowna (Lake Country) V4V 1S7